Shipping policy

At Siha, we aim to make the ordering and delivery process clear, reliable, and transparent. This Order & Shipping Policy explains how orders placed through our website are processed, dispatched, and delivered.

By placing an order through the Siha website, you agree to the practices outlined in this policy.

Order Processing

Orders placed through the Siha website are processed within one to two business days after payment confirmation. Orders submitted on weekends, public holidays, or outside business hours are processed on the next working day.

Once an order has been prepared for dispatch, customers will receive a confirmation email containing shipment details. Processing timelines may occasionally vary during periods of high demand, product launches, or promotional events. Siha works to ensure that all orders are prepared and dispatched as efficiently as possible.

Shipping Locations

Siha currently delivers orders within India. Delivery coverage may vary depending on courier service availability in specific regions.

As Siha continues to expand its distribution network, international shipping may be introduced in the future. Any updates regarding shipping locations will be reflected on the website.

Delivery Timelines

Delivery timelines depend on the destination city, courier network availability, and local logistics conditions. In most cases, orders are delivered within three to seven business days after dispatch.

Deliveries to metropolitan locations may arrive sooner, while deliveries to certain remote areas may require additional transit time. Once the shipment has been handed over to the courier partner, delivery timelines are managed by the courier service.

Customers will receive shipment tracking details once the order has been dispatched.

Shipping Charges

Shipping charges, if applicable, are calculated at checkout based on delivery location and order value. From time to time, Siha may offer promotional shipping benefits such as complimentary shipping on qualifying orders.

All applicable shipping costs will be clearly displayed during the checkout process before payment is completed.

Order Tracking

Once your order has been dispatched, a shipment confirmation email will be sent containing tracking details. This allows you to monitor the progress of your delivery through the courier partner’s tracking system.

Tracking information may take several hours to become active after dispatch as courier systems update their shipment records.

Delivery Issues

Siha works with established courier partners to ensure reliable delivery. However, delivery timelines may occasionally be affected by factors outside our control, including weather conditions, regional disruptions, or courier network delays.

Customers are responsible for providing accurate shipping information when placing an order. If an incorrect or incomplete delivery address is provided, this may result in delivery delays or failed delivery attempts.

If you experience any issues with your delivery, our support team will assist in coordinating with the courier partner where possible.

Damaged or Incorrect Orders

Siha takes care to ensure that all products are packaged securely before dispatch. If your order arrives damaged, defective, or incorrect, please contact us within forty-eight hours of receiving the shipment.

When reporting an issue, customers may be asked to provide order details and photographic evidence of the product condition. This allows our team to assess the issue and determine the appropriate resolution.

Order Changes and Cancellations

Once an order has been placed and confirmed, it enters the processing stage quickly to ensure timely dispatch. Because of this, order modifications may not always be possible.

Orders may be cancelled before dispatch by contacting our support team. Once an order has been shipped, cancellations cannot be processed. Any applicable returns or refunds will follow the guidelines outlined in our refund policy.

Product Handling and Packaging

Siha products are packaged with care to maintain product integrity during transit. Packaging materials are selected to help protect formulations from environmental exposure while ensuring that products arrive in proper condition.

Customers are advised to store products according to the instructions provided on the product label once the order is received.

Changes to This Policy

Siha may update this Order & Shipping Policy periodically to reflect operational updates, logistical changes, or legal requirements.

When changes are made, the updated version will be posted on this page with a revised effective date. Customers are encouraged to review this policy periodically for the most current information.