Refund policy

Eligibility for Returns

Due to the nature of nutraceutical products, Siha does not accept returns for products that have been opened, used, or tampered with. Supplements are considered consumable items, and for safety and hygiene reasons we are unable to resell returned products.

However, returns or replacements may be considered if the product received is damaged, defective, or incorrect at the time of delivery.

Customers must report such issues within forty-eight hours of receiving the order so that our team can review the request and assist with an appropriate resolution.

Damaged or Incorrect Products

While every order is packaged carefully before dispatch, there may be rare instances where a shipment arrives damaged during transit or contains an incorrect product.

If you receive a damaged or incorrect item, please contact our support team within forty-eight hours of delivery. When submitting a request, customers may be asked to provide order details along with photographs of the product and packaging. This allows our team to assess the issue and determine the next steps.

Once the issue has been verified, Siha may arrange a replacement shipment or issue a refund, depending on the circumstances.

Non-Returnable Situations

Certain situations are not eligible for return or refund. This includes products that have been opened after delivery, products that show signs of use, or requests made after the specified reporting window.

Returns will also not be accepted if the issue arises due to improper storage, misuse of the product, or failure to follow label instructions.

Customers are encouraged to review product information carefully before placing an order.

Refund Process

If a refund request is approved, the refund will be processed to the original payment method used during checkout. The time required for the refund to reflect in your account may vary depending on your bank or payment provider.

Refunds are generally initiated after the request has been reviewed and approved by our support team.

Order Cancellations

Orders may be cancelled before they are dispatched from our facility. Once an order has been processed and shipped, cancellations cannot be completed.

Customers wishing to cancel an order should contact our support team as soon as possible after placing the order.

Product Responsibility After Delivery

Once a shipment has been successfully delivered to the address provided during checkout, responsibility for the product transfers to the customer. Siha is not responsible for products lost, misplaced, or damaged after delivery has been confirmed by the courier partner.

Customers are encouraged to inspect the shipment promptly upon delivery and report any issues within the stated timeframe.

Changes to This Policy

Siha may update this Return & Refund Policy from time to time to reflect operational or regulatory changes. When updates occur, the revised version will be published on this page with an updated effective date.

Customers are encouraged to review this policy periodically for the most current information.